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Legal

Refund & Return Policy

Last updated: July 2026 (draft)

Draft - pending internal and legal review. This page has not yet been approved for publication by Prime Nature Wellness Care Limited or reviewed by qualified legal counsel. Content is subject to change.

This policy explains how returns, exchanges, and refunds are handled for orders placed with Prime Nature Wellness Care Limited ("PrimeNature," "we," "us," or "our").

Health and safety come first: because our products are herbal nutraceuticals intended for consumption, we are unable to accept returns of any product that has been opened, used, or has a broken safety seal, except where the product is confirmed to be defective or incorrect.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

  • The product is unopened, unused, and in its original packaging with the safety seal intact
  • You received the wrong product or quantity
  • The product arrived damaged or defective
  • The product is confirmed to be expired on arrival

2. Conditions for Refunds

To qualify for a refund, the returned item must meet the eligibility criteria above and be approved by our team following inspection. Refunds are not automatic - every return request is reviewed individually before approval, to confirm it meets these conditions.

3. Time Limits

Return requests must be made within 7 days of delivery. Requests made after this window will not be eligible for a refund or exchange, except where required by applicable law.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact our team on WhatsApp or by phone within 7 days of delivery, with your order details and, where possible, a photo of the product received. Where the error is ours, we will arrange a replacement or refund at no additional cost to you, including covering the cost of return delivery.

5. Non-Refundable Items

  • Opened or used products, unless confirmed defective
  • Products without their original packaging or safety seal
  • Products purchased more than 7 days prior to the return request
  • Products returned without prior confirmation from our team

6. Refund Process

To start a return:

  • Contact our team on WhatsApp or by phone within 7 days of delivery, with your order details
  • We will confirm whether your request qualifies and guide you through the next steps
  • Where a return is approved, we will offer either a replacement product or a refund to your original payment method, at your preference, once the returned item (where applicable) has been received and inspected

Refunds are typically processed within 5–10 business days of approval. Where a return is due to a change of mind on an unopened, eligible item, the customer is responsible for return delivery costs.

7. Distributor Orders

Bulk orders placed through our distributor program may be subject to separate terms, which will be communicated directly to approved distributors.

8. Contact Us

Prime Nature Wellness Care Limited
Suite D3, 1st Floor, Bobsar Complex, Michika Street
Beside Assemblies of God Church National Worship Centre
Area 11, Garki, Abuja FCT, Nigeria

Phone / WhatsApp: +234 805 7754 360

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.